Ghorbazar Buyer Terms
Ghorbazar — Buyer Terms
Accepted by every buyer when creating a Ghorbazar account
NEW · Draft v0.1 for legal review · Bangla version to follow after review
These Ghorbazar Buyer Terms (the “Terms”) apply to everyone who creates a Ghorbazar buyer account or uses Ghorbazar to find, request or buy items (“Buyer”, “you”). They are an agreement between you and Utshahi Enterprises Limited, a private company limited by shares incorporated in Bangladesh, which owns and operates ghorduar.com and Ghorbazar (the “Company”).
Ghorbazar shops are run by independent sellers (“Shops”). When you buy from a Shop, you make a contract with that Shop, not with the Company. These Terms explain that relationship and the limits of the Company’s role.
1. Accepting these Terms
1.1 You accept these Terms by ticking “I have read and agree to the Ghorbazar Buyer Terms” when you create your buyer account. The version you accepted, with the date, time and IP address, is recorded.
1.2 These Terms are an electronic record under the Information and Communication Technology Act, 2006 and need no physical or digital signature. The Platform’s Privacy Policy and Cookie Policy also apply to you.
1.3 We may change these Terms. We will show the new version on the Platform; if a change materially affects you, we will ask you to accept it before you continue.
2. Who may use Ghorbazar as a buyer
2.1 You must be at least 18 years old and able to enter into a binding contract.
2.2 Your mobile number is your user ID and is verified by SMS when you sign up. You must give your real name and keep your details correct. One account per person.
2.3 You are responsible for keeping your password secret and for everything done with your account.
3. How buying on Ghorbazar works
3.1 You browse shops and listings without an account. To contact a Shop you tap “Add to request”, which records your interest with a request number (GBOR). A request is not an order and does not oblige you or the Shop to complete a sale.
3.2 You then message the Shop in Ghorbazar chat. You and the Shop may exchange phone numbers, emails and addresses, and may continue on WhatsApp, SMS or by phone.
3.3 You and the Shop agree directly, outside the Platform: the price, how and when you pay, delivery or collection, and any return, refund or warranty. Ask the Shop for its terms before you pay.
3.4 You pay the Shop directly. The Company never collects, holds or transfers money between Buyers and Shops.
4. The Company’s role — and its limits
4.1 Ghorbazar is an online marketplace and directory provided by the Company as an intermediary. The Company is not the seller, is not a party to your purchase, takes no commission, and does not own, inspect, price, store, deliver, insure or guarantee any item.
4.2 The Company does not handle orders, payments, delivery, returns or refunds, and is not responsible for whether a Shop completes a sale, the quality, safety, legality, description or availability of an item, or the conduct of a Shop.
4.3 A “Verified” badge on a Shop means only that the owner’s mobile number and identity (KYC) were checked when the account was approved. It is not an endorsement of the Shop or its goods.
4.4 Each Shop shows its own statement that it is solely responsible for its sales under its own terms and policy.
5. Your contract is with the Shop
5.1 Every purchase is a contract between you and the Shop under the laws of Bangladesh, including the Contract Act, 1872 and the Sale of Goods Act, 1930. Your rights as a consumer, including under the Consumer Rights Protection Act, 2009, are rights against the Shop.
5.2 If you have a problem with an item or a sale, raise it first with the Shop. If it is not resolved, you may complain to the Directorate of National Consumer Rights Protection (DNCRP) or another competent authority against the Shop.
5.3 You agree that, to the fullest extent the law allows, you will not bring any claim against the Company for any loss arising from your dealing with a Shop, and you release the Company from such claims.
6. Staying safe
6.1 Check the item and the Shop before paying. Prefer to inspect items in person, in a safe public place, and avoid paying in advance to someone you have not met.
6.2 Never share passwords or SMS codes. Ghorduar staff will never ask for them.
7. How you must behave
7.1 Be honest and respectful. Do not send false requests, spam, threats, harassment or abuse, or try to buy items that are illegal to sell or possess.
7.2 Do not send web links in chat (they are blocked), and do not use Ghorbazar to promote other services or to collect other people’s data.
7.3 The Company may suspend or close a buyer account that breaks these Terms or the law.
8. Reporting a Shop or a listing
8.1 If you believe a Shop or listing is fraudulent, unsafe or unlawful, report it through the Platform’s contact form. The Company may look into it and may hide listings or suspend a Shop, but is not obliged to resolve your dispute or to compensate you.
9. Your data
9.1 When you message a Shop, your name and messages are visible to that Shop. Anything you share in chat is shared by you.
9.2 For security and fraud prevention the Company records the IP address and device used when you sign up, log in and send chat messages, and may share your registered details and these records with authorities (such as DNCRP, the police or a court) when lawfully required. The Privacy Policy explains this in full.
10. Liability
10.1 Ghorbazar is provided “as is”. To the fullest extent permitted by law, the Company is not liable for any loss arising from items listed, sales, payments, deliveries, returns or disputes between you and a Shop, or for indirect or consequential loss.
10.2 Nothing in these Terms limits any liability that cannot be limited by law.
11. General
11.1 These Terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction.
11.2 If any part of these Terms is invalid, the rest remains in force. These Terms will be published in English and Bangla; if they differ, the [English] version prevails.